Refund policy

Return and Refund Policy

At Rugged Unleashed, we’re committed to providing premium products you can rely on. Since most of our products are perishable, we do not accept standard returns or refunds. However, we stand by the quality of each product, and in the rare event of an issue, we’ll make it right.

General Policy
Replacements: If your item arrives damaged, defective, or incorrect, we will gladly replace it.

No Standard Refunds: We do not offer refunds on food products under normal circumstances, as they cannot be resold. Clearance and discounted items are final sale.

Taste Preferences: We cannot offer refunds or exchanges based on personal taste.  Please review product details before purchasing.

When We Offer Refunds or Replacements

Damaged/Defective Items: If your product is damaged in transit or has a defect, we’ll provide a replacement.
Submit a claim with photos and the lot code within 30 days of delivery.

Incorrect Items: If we sent the wrong product, we’ll replace it at no cost. Notify us within 30 days.

Shipping Issues: If your package is lost or stolen, we’ll assess based on tracking. Documentation may be needed.

Medical Concerns: If a verified medical issue makes the product unsafe, we may consider a refund with proof.

Legal Compliance: If a refund is required by law, we’ll comply.

Returns & Shipping
If we authorize a return (rare), the cost of the return label may be deducted from any refund. Store credit, when offered, does not require shipping the product back.

Final Sale Items
Not eligible for return or refund: clearance items, limited-run products, or samples.

Submitting a Claim
Email us at support@ruggedunleashed.com with a description, photos of the issue, the lot code, and your order number.

Questions?
We’re here to help. Contact us anytime with questions.

Rugged Unleashed LLC reserves the right to update this policy at any time to reflect changes.